Cruise documentation
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All documents given to you by your Travel Agent (cruise tickets/Vouchers, excursions program, insurance policy, conditions of carriage etc.) shall be required for embarkation in addition to your Passport/ Photo ID.
Embarkation Procedures:-
Embarkation commences three hours before the departure time of the vessel and gate closes one hour prior departure. Passport/ID card, cruise ticket or voucher should be ready to present to the embarkation staff. At embarkation you will be issued with your own personal embarkation card which acts as your onboard payment card and the security for embarking and disembarking the vessel.
Personal Expenses:-
Your personal embarkation card allows you to charge to your shipboard account almost everything onboard, including shore excursions, gift shop purchases, wine and bar bills, spa and beauty salon, photos, cabin service, in fact everything. Upon embarkation you should contact the Front desk in order to activate your personal account. We recommend all credit card holders to register their card to settle their account, as this will assist them in a smooth disembarkation (checkout), avoiding delays. We accept American Express, MasterCard and Visa. For those passengers not wishing to pay by credit card payment can be made in cash. On the last day of your cruise an itemized invoice with all expenses shall be delivered to your cabin.
1) All expenses incurred on the last day of your cruise have to be paid in cash.
Optional Shore Excursions:-
Designed to offer the very best of a destination, our excursions are guided tours to each destination's most important sites and highlights and where possible, time is allowed for shopping and individual interests. We take extra care as to guarantee the best local tour guides and motor coaches for all our tours. Our cruises feature regular onboard Shore Excursion Briefings on every port of call to be visited, providing useful facts on its history, culture and general characteristics. Our professional Shore Excursion Staff will also advise you on your touring plans. All our shore excursions can be purchased onboard, immediately after embarkation.
Luggage assistance:-
Your luggage will be delivered outside your cabin door. Please allow a maximum of two hours for delivery. If you have not received your luggage within this time period or if you have not indicated the cabin number on your luggage; please speak with our guest relations personnel. We strongly recommend the use of security locks for your luggage throughout your journey. Jewelry, medication, travel documents and Passport/ Photo ID card should be kept in your hand luggage which should be kept with you at all times. All luggages should be clearly labeled. Do not forget to specify your name and cabin number on the luggage labels.
Lost, stolen or damaged luggage:-
The company is not responsible for any loss or damage to your luggage during transit to the vessel. In case of loss or damage, you should immediately advise the carriers involved and your insurance company.
Medical Facilities:-
A physician is available onboard 24 hours a day while at sea and during scheduled hours when the vessel is in port. Professional service, care and medication are offered by our ships' physicians. A customary fee is charged for the services and medication; this can be charged to your shipboard account.
For their own health & safety, ladies that will be in their 28th week of pregnancy (or more) during any part of the cruises are not allowed on the cruise. Up to the 27th week of pregnancy, ladies may cruise, but are required to present prior to embarkation a statement from their physician stating that they are fit to travel.
Infants less than 3 months old are not allowed on board for their own health and safety. Please also note that we do not provide baby formula or food neither do not have a babysitting service onboard.
Smoking policy:-
All our lounges are divided into smoking and non smoking areas. The dining room is a non smoking area. Cigar and Pipe smokers are kindly requested not to smoke in enclosed areas. Passengers are requested, for health & safety reasons, not to smoke in cabins.
Alcohol Policy:-
Please note that passengers are not allowed to carry alcohol onboard. If any passenger does so then the alcohol bottle will be confiscated and will be return upon disembarkation.
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